Technology, Platform, Hub Office Support, ETO Client Services, Associate, London

UK-London
Job ID
2017-40553
Schedule Type
Full Time
Level
Associate
Function(s)
Engineering, Technology
EMEA
Division
Technology
Platform
Employment Type
Employee

MORE ABOUT THIS JOB

TECHNOLOGY

 

Our team of engineers builds solutions to the most complex problems. We develop cutting-edge systems and processes that form the core of our key business and enable transactions to move in milliseconds. We provide real-time access to critical deal information and crunch billions of data points each day to inform firm-wide market insights and strategies. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.

 

YOUR IMPACT

Are you passionate about desktop and end user technologies? We are looking for an IT professional to join our global support team based in our London office. A successful applicant will work in a dynamic environment with all the latest technologies, eager to learn and grow within Goldman Sachs.

 

OUR IMPACT

Our global Technology teams provide support for our diverse business units. Our London office has over 6000 end users in Trading (Fixed Income and Equities), Banking, GIR, Operations, Controllers, HCM, Executive Office, Corporate Services and Office of Global Security. The Onsite Delivery teams are the face of Technology within Goldman Sachs working with all our Workplace desktop technologies, telephony, mobile access solutions keeping the firm connected. The London office is a hub location within EMEA and of a complex nature from a technical perspective and also very diverse given the current and planned for business lines.

RESPONSIBILITIES AND QUALIFICATIONS

HOW YOU WILL FULFILL YOUR POTENTIAL

 

As a member of the Platform Organization for the London office responsibilities will consist of a wide variety of tasks, ranging from day-to-day support over close interaction with all departments

The Executive Office Support team is responsible for providing on-site technical support for a variety of applications, systems and end user hardware for the firms most senior leaders. This includes infrastructure build-out, hardware provisioning, asset management, troubleshooting and on-going support on both desktop hardware & software components

Working in the London office will provide the opportunity to pick up technology knowledge from all areas present; including supporting the firm’s strategic initiatives, conferences and events throughout London and EMEA. Manage and build relationships with your counterparts globally

 

 

SKILLS & EXPERIENCE WE’RE LOOKING FOR:

  • Provide technical support to VIP users
  • Ensure all production systems are fully operational during required office hours
  • Identify and resolve points of failure in production systems, escalating to other Goldman Sachs technical staff, or third party software vendors as necessary
  • Experience in working with multiple teams globally
  • Manage the lifecycle of all workplace equipment including procurement, scanning inventory, provisioning and disposal
  • Partner with engineering team to manage all workplace related projects including pilot testing
  • Working knowledge of Microsoft Windows desktop and office applications
  • Knowledge of Active Directory, Market Data and trading systems
  • Experience supporting client / server based software applications
  • Fundamental hardware diagnostic and support skills
  • Experience in voice technology support including Cisco IPT, Voice recording, Voicemail and Video Conference
  • Excellent client service orientation, strong analytical and interpersonal skills
  • Ability to prioritize and escalate in a timely manner
  • Similar Working experience in security firm is a plus
  • Continuously create, update, and publish documentation relating to existing and new procedures
  • Workplace hardware and software support including desktop, laptop, blackberry, IOS, Android, market data
  • Support Move, Adds and Changes
  • Provide support coverage between 07:30- 18:00 split across shifts, including some weekends.
  • Provide after hours and weekend support for VIP users, change activities and checkouts.
  • Required to occasionally physical lift and shift workplace hardware including PCs, Monitors and other equipment
  • Handle vendor management and invoice processing
  • Handle data copy requests

 

ESSENTIAL QUALIFICATIONS:

  • Bachelor degree in computer science related major
  • Fundamental networking skills, including TCP/IP, IP routing protocols.
  • Working knowledge of Microsoft Windows desktop and office applications

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.


© The Goldman Sachs Group, Inc., 2017. All rights reserved
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.