Services, Corporate Services and Real Estate, Office Manager, Associate, Shanghai

Location(s) CN-31-Shanghai
Job ID
Schedule Type
Full Time
Administration, Facilities & Security, Business Analysis, Customer Service, Operations, Project Management, Real Estate, Risk Management
Asia Except Japan
Business Unit
Global & Regional Management
Employment Type




Are you passionate about office management and driving productivity to enable the firm’s flow of business?  We are looking for a professional to join our regional division who wants to use their skills and capabilities to ensure the smooth business operations of the Shanghai office of Goldman Sachs




Consisting of Corporate Services and Real Estate (CSRE) and the Office of Global Security (OGS), our teams drive productivity and enable the firm’s flow of business while ensuring its safety and security. CSRE acquires, develops and manages the firm’s global real estate portfolio and delivers innovative market development, document management and hospitality related services to internal partners in the firm.  CSRE’s vision is to provide the world’s best workplace to the people of Goldman Sachs.  OGS’s mission is to protect the firm's people, assets, and reputation and in doing so provides people protection, physical security, fire safety and crisis management.  We look for achievement-oriented, creative individuals who perform at their best in a diverse team environment and are motivated by tangible results.


CSRE’s office manager is responsible for the cost-effective and timely provision of all corporate services activities to the office.  This role is the client interface between the office staff and the CSRE functions.  The manager will be responsible for providing oversight for all facilities management processes and ensure the efficient provision of business services, including reception, mail, production, travel, purchasing, information management and facilities.




Working with counterparts in other regional offices you will be responsible for coordinating the appropriate service requirements that the Shanghai office will require.  Specifically you will be responsible for:


  • Manage all internal client relationships, ensuring that clients requirements are appropriately met in accordance to the firm’s guidelines in a timely and complete manner;
  • Providing on-site leadership and coordination of all CSRE functions including real estate, business services and financial and administrative support ;
  • Leading, managing and developing local CSRE team and vendor team to ensure smooth business operations in partnership with regional functional managers:-
    • Oversee hospitality services including receptionist management, pantry provision, conference room management, and supporting internal and external events;
    • Oversee document management services including mail operation, record retention processes and production support;
    • Oversee all facilities management services and contracts, including routine moves/construction projects, building operations, cleaning, security and elevators;
    • Oversee all on-site and off-site conferencing requirements for internal and client activities;
    • Ensure quality provision of travel and ground transportation services, including ticket issuance procedures, refunds and adherence to travel policy;
    • Manage the appropriate approval of all office purchases, including office supplies, corporate stationery, business machines (copiers, fax) and promotional products;
  • Manage local vendors’ relationships and maintain management oversight;
  • Representing the division in negotiation with internal client and external vendor;
  • Maintain oversight of any risk areas to escalate and resolve in conjunction with regional counterparts;
  • Provide regular postings to management on relevant operational updates



Basic Qualifications

  • Strong and credible communication skills, both verbal and written; bilingual capability in English and Mandarin required;
  • Able to demonstrate an excellent ability in driving and completing projects;
  • Strong interpersonal, organization, problem solving, attention to detail and analytical skills;
  • Team player and strong customer service focus;
  • Ability to work under pressure and to tight deadlines;
  • Excellent knowledge of Microsoft Office suite

Preferred Qualifications

  • 5 years’ experience in a financial institution or relevant industry preferred; particularly real estate, facilities / property management or hospitality areas


The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.