• Digital Finance - Product Manager – ISA – Associate – London

    Location(s) UK-London
    Job ID
    Schedule Type
    Full Time
    Consumer Banking, Digital Marketing
    Consumer and Commercial Banking Division
    Business Unit
    Employment Type

    Consumer and Commercial Banking (CCBD)

    Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital


    Digital Finance Description

    Digital Finance, a business unit within CCBD, is comprised of the firm’s digitally-led consumer businesses, which include the Marcus deposits and lending businesses, as well as the personal financial management app, Clarity Money. Digital Finance combines the strength and heritage of a 148-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. Through the use of machine learning and intuitive design, we provide customers with powerful tools that are grounded in value, transparency and simplicity to help them make smarter decisions about their money.


    Job Summary & Responsibilities

    • Responsible for specifying, implementing and managing retail banking ISA products for the UK Retail Deposits organisation, to achieve the agreed business plan, including the marketability and profitability of products, tax reporting and MI requirements; and recommending strategies and goals for the pricing of products
    • Monitoring product performance and analysing existing customer behavior and implementing agreed changes to product parameters
    • Maintaining and implementing a full understanding of relevant compliance, tax and regulatory issues
    • Monitoring competitor and market activity, communicating findings and making recommendations and implementing agreed changes to product parameters
    • Developing and monitoring risk metrics, identifying issues and making recommendations to ensure fair treatment of customers
    • Leading the delivery of product and pricing changes to manage commercial performance and to ensure good customer outcomes
    • Representing the savings product team to deliver operational and technology changes acting as the subject matter expert for ISA products
    • Definition of campaign activity to engage, retain and increase ISA balances across the customer base
    • Designing and managing ISA products through their full lifecycle to meet customers’ needs and deliver a best in class experience, leveraging digital channels in particular
    • Partner with marketing teams to agree marketing acquisition plan to deliver agreed commercial goals
    • Partner with the Retail Deposits call center to ensure that ISA products are implemented and supported seamlessly and consistently across both web and call center
    • Proactively identify ideas to drive growth for innovation and /or alternative channels


    • Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment
    • Proven ability to lead by example, with a positive attitude
    • Excellent communication, presentation and interpersonal skills
    • Strong analytical, problem-solving & project management skills
    • Strong stakeholder management
    • Ability to set, meet and exceed targets
    • Ability to manage change
    • Ability to interact and influence at all levels and across functions within an organization
    • Ability to develop excellent relationships at all levels within an organization
    • Ability to balance strategic focus with tactical implementation/execution
    • Ability to effectively manage multiple projects at the same time
    • Strong sense of detail and urgency, with the ability to motivate others to deliver

    Basic Qualifications

    • 5+ years of retail banking experience in a savings product role essential
    • 3+ years experience of specifying, implementing and managing cash deposit products within an ISA tax wrapper essential – as a technical and commercial product expert
    • Proficient use of Microsoft Office Suite to include Word, Excel, Outlook, and PowerPoint
    • Bachelor’s degree ideally in a relevant field (marketing, business management, financial services)


    Preferred Qualifications

    • Leadership experience in a startup environment




    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.