• Digital Finance - Customer Marketing - Analyst - London

    Location(s) UK-London
    Job ID
    Schedule Type
    Full Time
    Brand Management, Consumer Banking, Digital Marketing
    Consumer and Commercial Banking Division
    Business Unit
    Employment Type

    Consumer and Commercial Banking (CCBD)

    Consumer and Commercial Banking brings innovative solutions to traditional banking activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their personal financial goals. We make direct investments in, and risk manage, a portfolio of corporate loans and securities. And we help transform distressed communities through investments and loans of private capital.


    Digital Finance

    Digital Finance, a subdivision of CCBD, is composed of the firm’s digitally-led consumer businesses which include the global online consumer deposits business and the US online consumer lending business, the firm’s first-ever direct-to-consumer platform built from the ground up. Digital Finance combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. This unique dynamic allows us to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.



    Job Summary & Responsibilities


    • Manage the development and direction of our emerging CRM strategy through customer lifecycle strategies and retention programmes, achieving our targets, whilst developing our customer’s loyalty.
    • Further create, develop and innovate the CRM roadmap to drive a best in class programme.
    • Responsible for the planning of the communications calendar and execution of all customer comms, ensuring all campaigns are built and delivered correctly, in a timely fashion, on brand and optimized for mobile devices.
    • Use Adobe Campaign to define, implement and evaluate CRM activity.
    • Lead the efforts to continually test, learn and improve our campaign segmentation, campaign evaluation and targeted messaging.
    • Use customer data to deliver valuable insights to the wider team, using learning to implement recommendations for future campaigns.
    • Support the set up and management of the relationship with our ESP, as well as other 3rd parties to drive innovation and testing.





    • Experience working in a CRM role within financial services or consumer marketing
    • Experience in extracting and delivering segmented marketing campaigns, including an ESP.
    • Ability to implement customer profiling
    • Excellent planning, communication and interpersonal skills, with the ability to influence others and install a passion for good CRM throughout the team.
    • Self-motivated, well organized individual with the ability to work effectively within a team.
    • Comfortable with metrics and motivated to utilize ongoing test and learn to fully optimize performance throughout all comms channels.
    • Excellent attention to detail.
    • Ability to work to tight deadlines, whilst continuously delivering high quality results.
    • Experience working with Adobe Campaign.


    Basic Qualifications

    • Bachelors Degree in a relevant subject required
    • 2+ Years of experience required in roles of increasing responsibility, in an online, retail, direct to consumer environment
    • Prior experience in retail marketing required


    Preferred Qualifications

    • Experience in financial services preferred
    • Experience in a startup environment


    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.