• Services Division, Critical Systems Operations, Associate, Tokyo

    Location(s) JP-Minato-ku
    Job ID
    Schedule Type
    Full Time
    Real Estate
    Business Unit
    Real Estate
    Employment Type


    Consisting of Corporate Services and Real Estate (CSRE) and the Office of Global Security (OGS), our teams drive productivity and enable the firm’s flow of business while ensuring its safety and security. CSRE acquires, develops and manages the firm’s global real estate portfolio and delivers innovative market development, document management and hospitality related services to internal partners in the firm.  CSRE’s vision is to provide the world’s best workplace to the people of Goldman Sachs.  OGS’s mission is to protect the firm's people, assets, and reputation and in doing so provides people protection, physical security, fire safety and crisis management.  We look for achievement-oriented, creative individuals who perform at their best in a diverse team environment and are motivated by tangible results.


    Your Impact

    This position reports to the Asia Head of Facilities Management and will work closely on the North Asia portfolio (China, Hong Kong, South Korea and Taiwan). The position is responsible for the strategic management resources to improve efficiency and economic viability in the operation of owned and leased real estate.



    Critical Systems Operations and Risk Management - provide management and strategy oversight in the management of the firm’s facilities and manage the risk toward maintaining 100 % availability


    • Ensure the critical MEP infrastructure supporting business operations is operated and maintained to the highest standards of reliability and efficiency and in accordance with the firm’s global engineering policies and procedures for office, trading floors, and data centers
    • Manage preventive maintenance programs and insure compliance with maintenance objectives
    • Develop metrics and KPIs to track energy performance, capacity utilization, critical systems against operational goals
    • Perform site visits as required to evaluate infrastructure conditions related to system design, installation and/or operation.
    • Refine and establish monitoring processes for campus infrastructure loads such as: UPS, utility power, and chilled water.
    • Develop infrastructure design and operational risk models to assist in right-sizing infrastructure levels to manage risk in a commercial fashion
    • Drive design and operational standards to meet current and future requirements for data center and technology spaces
    • Manage capacity in data centers, technology spaces and trading environments and support technology change management processes
    • Participate in real estate planning, design, development and execution of capital projects
    • Work closely with Infrastructure Planning and Engineering to insure the facilities comply with Goldman Sachs risk management and efficiency objectives
    • Manage onsite vendors providing facility management critical systems operations services ensuring that all work is performed in accordance with the firm’s policies.
    • Project management support of critical infrastructure construction and upgrade projects
    • Participate in development and management of annual operations and capital budgets for facilities
    • Act as the Facility Management team stakeholder for critical system design and operational requirements for all new construction and expansion activity within critical environments

    Incident response/Crisis Management

    • Provide crisis management support to identify potential/immediate impacts, restore operational capabilities and institute required safeguards.
    • Manage the Firm’s exposure to business risk by continuous review of the engineering and operational practices utilized in the design and operation of the critical infrastructure supporting business and technology operations.
    • Be available 24/7/365 to manage critical incidents as part of a team coverage plan, escalation and evaluation of vendors response where business maybe exposed to risk from down-time of critical




    • Bachelor’s Degree in Engineering or Engineering Technology
    • Minimum of 5 – 8 years of facilities management and/or engineering design experience preferably with financial institutions or other technology intensive organizations involving critical systems
    • Broad understanding of critical systems infrastructure, risk mitigation practices for operation and maintenance of critical systems, and demonstrated experience working with organizations in the planning and operation of critical environments.
    • Demonstrated experience developing and implementing energy management and environmental compliance programs.
    • Demonstrated experience working with client organizations in the planning and operations of critical facilities
    • Strong MEP skills. Ability to read and understand MEP drawings, operations manuals and technical specifications
    • Possess the ability to understand fundamental building codes and as well as ASHRAE and NFPA standards and guidelines
    • Ability to write reports, develop presentations, and communicate technical concepts to non-technical management personnel is essential
    • Professional Engineering license preferred but not required
    • Strong communication skills and fluency in Japanese is required 
    • Proficient with the suite of Microsoft Office software



    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.