• Audio Video Support Specialist - Client Services HUB Office Support

    Location(s) UK-London
    Job ID
    2018-47301
    Schedule Type
    Full Time
    Level
    Associate
    Function(s)
    Engineering
    Region
    EMEA
    Division
    Engineering
    Business Unit
    Platform
    Employment Type
    Employee
  • MORE ABOUT THIS JOB

    Provide co-ordination and technical support of Managed and Executive Office Events anywhere across the London campus. Duties will include (but not limited to) administrative duties associated to the event; liaising with clients and making technical recommendations, speaking with external vendors for equipment or service hire; the setup, operation and breakdown of the events and producing post event reports.

     

    Working hours are primarily between the core hours of 7:00am – 7:00pm (Mon-Fri) based on a 40-hour week across a number of shifts as required to cover the business.  There may be occasions where you will be required to work outside of these core hours and on some weekends.

     

     

    WHAT WE DO


    At Goldman Sachs, our Engineers don’t just make things – we make things possible. Change the world by connecting people and capital with ideas. Solve the most challenging and pressing engineering problems for our clients. Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action. Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

    Engineering, which is comprised of our Technology Division and global strategists groups, is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. Want to push the limit of digital possibilities? Start here.

    RESPONSIBILITIES AND QUALIFICATIONS

    HOW YOU WILL FULFILL YOUR POTENTIAL

    • Setting up, operating and breaking down of Audio Visual equipment
    • Managing AV aspect of presentations for high profile meetings and events
    • Working with both internal and external clients to understand requirements and providing support
    • Support key and strategic firm initiatives and being a stakeholder in the execution
    • Preventative maintenance to all onsite AV equipment
    • Carry out regular troubleshooting to AV equipment
    • Submit tickets as and when any issues occur to allow for continual improvement of service and technologies
    • Compile audits of systems and/or stock levels, keeping all relevant spreadsheets accurate and up to date
    • Managing the teams shared inbox and responding to actions in a timely fashion
    • Put together post event reports for the attention of management
    • Utilise and update the fault ticket system for project work and tracking trends
    • In the event that Business Continuity Planning (BCP) is invoked, MOCC duties may be required to be carried out or additional remote coverage for the impacted region may be needed to ensure minimal impact to the business
    • To carry out any other duties or substitute for any positions as required by your management team or any other senior member of staff

     

    SKILLS AND EXPERIENCE WE ARE LOOKING FOR

    • A minimum of two (2) years AV related experience within a corporate environment
    • Strong client facing skills with experience working with senior management
    • Strong communication skills, both written and verbal
    • A good level of computer literacy and understanding of AV equipment
    • Experience of running large multifaceted AV events
    • Must be confident in operating sound and vision desks and have the ability to deal with a high level of complexity events in either a lead or secondary operator, e.g. firmwide town halls, external client meetings, Webcasts, Auditorium, etc
    • Takes ownership when new events or projects arise and accepts accountability for his or her actions
    • Equally capable of working on own initiative and as part of a team
    • Can create positive working relationships with colleagues and clients including senior leadership
    • Effectively coach and provide guidance to others
    • Shows excellent attention to detail and works to the highest standards
    • Able to multi-task
    • Able to demonstrate prioritization, planning, organization and execution skills to ensure smooth running of the operations and the successful completion of technically demanding events and projects
    • Can work well under pressure and to tight deadlines
    • Has a keen sense of urgency
    • Maintains a smart and professional appearance at all times
    • Be proactive in suggesting new methods and techniques to improve efficiency
    • Should also be well organised, flexible and be able to approach different types of tasks during the working day, with a strong desire to achieve results of the highest standard
    • Must be punctual and reliable
    • Be flexible to accommodate the needs of the business
    • Shows a great willingness to learn and be involved in the team operation
    • This role will involve moving and lifting of equipment

    PREFERRED QUALIFICATIONS

    • Fully competent with Microsoft Office software
    • IT hardware knowledge desirable
    • CTS or equivalent qualification advantageous

    ABOUT GOLDMAN SACHS

    The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

    © The Goldman Sachs Group, Inc., 2018. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.