CIMD - Marcus by Goldman Sachs - Digital Product Management - Associate - London

Location(s) UK-London
Job ID
2020-65022
Schedule Type
Full Time
Level
Associate
Function(s)
General
Region
EMEA
Division
Consumer and Investment Management Division
Business Unit
UK Dep Prod,Marketing,Pricing
Employment Type
Employee

MORE ABOUT THIS JOB

CONSUMER (MARCUS BY GOLDMAN SACHS)

 

Marcus by Goldman Sachs is the firm’s consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

RESPONSIBILITIES AND QUALIFICATIONS

CIMD - Marcus by Goldman Sachs - Digital Product Management - Associate - London

 

MARCUS BY GOLDMAN SACHS

 

Marcus by Goldman Sachs, is composed of the firm's digitally-led consumer businesses which include the global online consumer deposits business and the US online consumer lending business, the firm's first-ever direct-to-consumer platform built from the ground up. Marcus combines the strength and heritage of a 147-year-old financial institution with the agility and entrepreneurial spirit of a tech start-up. This unique dynamic allows us to help our customers achieve financial progress through customizable solutions that are grounded in value, transparency and simplicity.

 

 Job Summary & Responsibilities

  • Work with local business leadership and US stakeholders to define user experience priorities, design goals and frameworks supporting a digital oriented multi-channel approach
  • Monitor and optimise the performance of the Marcus UK digital assets, including website, app and internal digital systems
  • Implement and utilize conversion rate optimisation (CRO) tools to enhance customer experiences
  • Work with Technology teams to prioritize, schedule and implement changes to digital content and functionality; and monitor and report on the impact of changes
  • Deliver a best in class end to end user experience across digital channels (expected to be mobile first, responsive design)
  • Work with Marketing team and acquisition channel partners to optimise and customise application journeys and funnels to maximise effectiveness of the digital channel
  • Maintain a full understanding of relevant compliance and regulatory issues
  • Work with other team members to ensure an omni-channel approach to marketing and operations
  • Implement and continuously improve mobile app experiences for our customers, using user research to define and deliver new features
  • Manage relationship with digital partners and vendors
  • Ongoing interaction with the data analytics team to define and maintain a MI dashboard to inform CRO activity
  • Maintain awareness of; and recommend and implement relevant innovations in digital marketing channels
  • Work in complex, cross functional teams with strong influence, communication and ability to incorporate the contributions, objectives and constraints of all into a highly user experience centric function
  • Provide both highly analytical and creative ideas to test, optimize and improve conversion
  • Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement.

Skills

  • Proven ability to drive meaningful business growth through digital experience
  • Fluency in leading edge design and user experience tools and principles including responsive design, content marketing, mobile first interaction design, CRO and optimizing websites to improve natural listing performance with search engines
  • Strong communication skills, both written and oral
  • Good analytical and problem-solving skills
  • Experience working in agile business and technology development structure
  • Self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment
  • You are an innovator with a deep understanding of digital channels, a track record of innovation and a focus on increasing sales while decreasing cost per acquisition
  • Experience developing rapid prototypes
  • Strong familiarity with other digital marketing technologies such as social media, search, web analytics and e-commerce
  • In-depth knowledge in iOS and/or Android mobile and tablet platforms
  • Demonstrated client service orientation
  • Experience working in agile business and technology development structure ​

Basic Qualifications

  • Bachelor’s Degree required, supported by relevant qualifications in digital design & implementation
  • 3+ Years of experience required in roles of increasing responsibility.
  • Prior experience of managing & optimizing websites, ideally in retail financial services

Preferred Qualifications

  • Experience in financial services preferred
  • Leadership experience in a startup environment 

ABOUT GOLDMAN SACHS

CONSUMER AND INVESTMENT MANAGEMENT DIVISION (CIMD)
The Consumer and Investment Management Division includes Goldman Sachs Asset Management (GSAM), Private Wealth Management (PWM) and our Consumer business (Marcus by Goldman Sachs). We provide asset management, wealth management and banking expertise to consumers and institutions around the world. CIMD partners with various teams across the firm to help individuals and institutions navigate changing markets and take control of their financial lives.

 

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



© The Goldman Sachs Group, Inc., 2020. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity