Marquee Client Coverage Team, Associate, London

Location(s) UK-London
Job ID
2020-66672
Schedule Type
Full Time
Level
Associate
Function(s)
General
Region
EMEA
Division
Global Markets
Business Unit
Marquee Distribution
Employment Type
Employee

MORE ABOUT THIS JOB

GLOBAL MARKETS

 

Our core value is building strong relationships with our institutional clients, which include corporations, financial service providers, and fund managers. We help them buy and sell financial products on exchanges around the world, raise funding, and manage risk. This is a dynamic, entrepreneurial team with a passion for the markets, with individuals who thrive in fast-paced, changing environments and are energized by a bustling trading floor,

RESPONSIBILITIES AND QUALIFICATIONS

Goldman Sachs

 

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world. We commit people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Our people are our greatest asset – we say it often and with good reason. It is only with the determination and dedication of our people that we can serve our clients, generate long-term value for our shareholders and contribute to the broader public. We take pride in supporting each colleague both professionally and personally. From collaborative work spaces and ergonomic services to wellbeing and resilience offerings, we offer our people the flexibility and support they need to reach their goals in and outside the office.

 

Global Markets Division

 

The Global Markets Division (formerly Securities, Sales & Trading) of Goldman Sachs serves our clients by helping them to buy and sell financial products, finance their investments, and manage risk. Our clients our institutions including asset managers, hedge funds, pensions, endowments, financial service providers, and corporations. We provide them insights – investment research, trading ideas, market information – and analysis to make better decisions. We provide principal liquidity and facilitate transactions in fixed income, equity, currency and commodity products. This is a dynamic, entrepreneurial part of Goldman Sachs with a passion for the markets and innovation, driven by individuals who thrive in fast-paced, changing environments and are energized by a bustling trading floor.

 

Marquee Business


The Marquee business is the digital storefront of Goldman Sachs' institutional client services. At the digital frontier of our industry, we design and build highly scalable, API-based web platforms that provide access to Goldman Sachs content, portfolio and instrument analytics, execution services, and core IP including data and risk services. These tools help transform and simplify the experience of institutional investors, while generating new revenue streams and business models for Goldman Sachs. Marquee is a creative, collaborative and dynamic team composed of talented and passionate product managers, designers, engineers, and salespeople.

 

Summary and Responsibilities:

 

Responsibilities:

  • The Client Coverage Team is responsible for stewarding GS's relationship with Marquee's top clients using our digital products and services. Top clients are defined as those who have a subscription paying for Marquee's services, are top users of a particular service or feature (even if not one monetized through licensing) or top user count across Marquee services among GS's institutional clients.
  • Key Performance Indicators:
    1. Negative attrition – don't just maintain subscriptions and usage, but expand them, specifically growing number of users using more services more intensively and paying for more of them
    2. Up-selling/X-selling – get existing clients to use new product categories and higher-value-added services
    3. Client satisfaction – measured through broker vote-style relationship review process at least annually
  • Cultivate relationships with the key decision makers, current users, and target addressable personas for Marquee's services. Understand their strategic objectives and challenges, representing those to Marquee Sales and Product leadership
  • Maintain regular communication with the key internal relationship managers outside Marquee covering one's clients (ie senior relationship manager, equity or rates coverage, prime brokerage or IBD or asset management where relevant, etc) to ensure awareness of broader relational objectives and co-ordination in engagement.
  • Manage engagement with assigned clients for beta testing of relevant new services.
  • Proactively inform assigned clients about upcoming relevant feature and product releases, and ensure effective training, rapid adoption, and capture of feedback.
  • Interface with E-Business Services Team to ensure timely configuration of new users, resolution of support issues that arise, delivery of invoices, and resolution of billing irregularities.
  • Work with Marquee Platform team and product PMs to continually improve outage alerting, client communication, and resolution framework.


Preferred Qualifications:

  • >3 years of client-facing sales or relationship management experience in institutional financial services, ideally with front-office roles & senior decision-makers
  • Excellent organization and communication skills
  • Team player effective at mobilizing collaboration across levels of seniority and beyond direct reporting lines

Is this you?

  • You are passionate about building long-term relationship, deeply understanding clients' underlying needs, and working to deliver new solutions
    While you don't mind getting to know new people, your passion is cultivating relationships of deep trust that make truly novel collaboration and innovation possible. You like understanding clients' problems deeply, and marshalling resources over time to solve them, moving from imagination through to implementation.
  • You're passionate about follow-through and follow-up
    You're rigorous about documentation and clarity in delegation to ensure what is agreed is indeed done. You struggle to move on to new things until you've fully completed the previous task. Process matters to you not for its own sake, but because it assures consistent delivery and builds trust.
  • You collaborate reflexively
    When you encounter an opportunity or a problem, your first instinct is to pull in others to get their perspective, seek their help, and keep them informed. You prefer! to orchestrate action across a group of people with diverse skill sets, as opposed to (trying to) be the expert yourself.
  • You can make complexity seem simple, but also be conversant with senior risk managers and structurers.
    You must be able to socialize products that are new – and perhaps intimidatingly unfamiliar – to less technical users, but also credibly deliver Marquee's more technical products to client users in more technical roles at sophisticated institutional investors.
  • You are a pioneer
    You love creating something new, and demonstrating that there is indeed opportunity in the new space that others feared – even expected – was not there. You don't mind experimentation and going it alone. You get bored when the path before you are too easy or clear.

ABOUT GOLDMAN SACHS

ABOUT GOLDMAN SACHS


At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html



© The Goldman Sachs Group, Inc., 2020. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity