About the Team:
Enterprise Technology Operations (ETO) is responsible for supporting the global production operating environment for users, systems and applications and driving our next generation approach to running scalable production management services. It currently consists of eight pillars: Technology Client Services, AppBank Operations, Platform Services, BCP Engineering, Production Control (Incident management), The Technology Client Services group is responsible for a number of services including 24x7 front line technical support to all GS employees globally (Client Response Services), global end-user technology provisioning for the firm (Client Event Services), support for Audio Conference meetings for the Executive Office (EO/Switchboard Operators), global audio and video conference infrastructure support and event management (Multimedia Operations Control Center), and On Site Delivery and support team (OSD).
As part of the Client Services team in Enterprise Technology Operations, you'll ensure positive internal and external client support experiences by following up on outstanding client support issues and upskilling our client services team. You will become a subject matter expert surrounding one or more product(s), and act as a support escalation point for the most complex issues. You will share your technical and product expertise with customers and support agents through support knowledge articles, trainings, and ongoing support. Your goal is to ensure internal and external clients receive timely resolution on support inquiries, proactive support during their evaluation trial, and a smooth production integration experience.
CES – Associate (Team Lead)
Full Time role
Experience: 4-6 years
· Bachelor’s Degree in Engg or Science
· Willingness to work in Shifts (24/7 environment)
· Excellent communication skills required (Concise and clear orally and in writing)
· Highly motivated self-starter and a fast learner
· Ability to multi-task, attention to detail
· Strong client service orientation
· Good communication and interpersonal skills.
The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.
Â© The Goldman Sachs Group, Inc., 2021. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.