Systems Engineer - Sparc

Location(s) IN-KA-Bengaluru
Job ID
Schedule Type
Full Time
Systems Engineer
Business Unit
Employment Type



Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high net-worth individuals.

Founded in 1869, it is one of the oldest and largest investment banking firms. The firm is headquartered in New York and maintains offices in London, Bangalore, Frankfurt, Tokyo, Hong Kong and other major financial centres around the world.

We are committed to growing our distinctive Culture and holding to our core values which always place our client's interests first. These values are reflected in our Business Principles, which emphasise integrity, commitment to excellence, innovation and teamwork.





The SPARC team part of Enterprise Technology Operations provide Integration and Automation services to the Application Support groups in a unified approach to cutting-edge systems and processes that form the core of our key business, sharing best practices while providing a critical mass to help drive transformation. The team is reasonable for developing and integrating business solutions leveraging Service Now Platform. Team members have the opportunity to work at the forefront of technology innovation alongside industry leaders and make significant contributions to the field.




As an Application Developer for the Automation team, you will have the following responsibilities.

  • Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation
  • Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development
  • Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
  • Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC
  • Own and drive enhancements to improve reliability and performance of existing solutions
  • Analysing risks, gaps in the existing environment/applications and resolve them
  • Drive enhancing scalability, performance, and monitoring strategies for the existing platform
  • Collaborating with clients in requirement gathering and providing multiple logical solutions
  • Challenge existing solutions, processing and suggest different ways to solve problem or improve stability
  • Build/improve run books for quality documentation and auditing purpose
  • Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team



  • 3+ years of ServiceNow platform experience preferably in software development
  • Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications
  • Good knowledge on report modules, custom reports, transformations, update sets and system clone upgrades in ServiceNow
  • Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery and any web-based development tools
  • Experience on shell scripting, Groovy, Java, SQL, and/or Python
  • Good knowledge ATF, CSM, ITSM and custom application in ServiceNow.
  • A fair understanding of CMDB, discovery and asset management.
  • Demonstrated success at delivery of assignments with tight deadline.
  • Ability to work independently, but strong team player with experience of working as part of a global team.
  • Self-starter mind set with the ability to share ideas, identify and drive opportunities.
  • Strong problem analysis skills to include the use of mathematical concepts to validate results
  • Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail
  • Clear and concise communication with superior written and verbal communication skills.
  • Manage and prioritize work effectively with minimal supervision
  • Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.
  • Coordinate and solve complex technical data and transformation issues.
  • Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.
  • Answer “how to” technical and application configuration questions.
  • Develop, maintain, and execute reports to ensure system operation meets performance targets.
  • Create and maintain system design and operations documentation




  • Bachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field
  • Financial Service domain knowledge whilst, not a pre-requisite is desirable


The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

© The Goldman Sachs Group, Inc., 2020. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.